Card & identity protection policyholders invited to claim
If you bought a card and/or identity protection policy from a bank, credit card issuer or a firm called CPP, you may receive a letter and compensation claim form, the Financial Conduct Authority (FCA) has announced.
Card and identity protection policies were often sold when customers called to register or activate a debit or credit card and the banks listed below have agreed to the compensation scheme.
- Bank of Scotland Plc (part of Lloyds Banking Group)
- Barclays Bank Plc
- Canada Square Operations Limited (formerly Egg Banking Plc)
- Capital One (Europe) Plc
- Clydesdale Bank Plc (part of National Australia Group Europe)
- Home Retail Group Insurance Services Limited
- HSBC Bank Plc
- MBNA Limited
- Morgan Stanley Bank International Limited
- Nationwide Building Society
- Santander UK Plc
- The Royal Bank of Scotland Plc
- Tesco Personal Finance Plc
In addition, seven million card and identity protection policyholders will receive a letter from CPP this month.
Some examples of when a policy might have been mis-sold are included in the claim form as a guide to completing it.