Card & identity protection policyholders invited to claim

If you bought a card and/or identity protection policy from a bank, credit card issuer or a firm called CPP, you may receive a letter and compensation claim form, the Financial Conduct Authority (FCA) has announced.

Card and identity protection policies were often sold when customers called to register or activate a debit or credit card and the banks listed below have agreed to the compensation scheme.

• Bank of Scotland Plc (part of Lloyds Banking Group)
• Barclays Bank Plc
• Canada Square Operations Limited (formerly Egg Banking Plc)
• Capital One (Europe) Plc
• Clydesdale Bank Plc (part of National Australia Group Europe)
• Home Retail Group Insurance Services Limited
• HSBC Bank Plc
• MBNA Limited
• Morgan Stanley Bank International Limited
• Nationwide Building Society
• Santander UK Plc
• The Royal Bank of Scotland Plc
• Tesco Personal Finance Plc

In addition, seven million card and identity protection policyholders will receive a letter from CPP this month.

Some examples of when a policy might have been mis-sold are included in the claim form as a guide to completing it.